Tech Notes

Encrypted SuiteLink Connection Cannot be Established

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AVEVA Communication Drivers, AVEVA Historian, AVEVA InTouch HMI, AVEVA System Platform & OMI

Cross-node encrypted SuiteLink requires both nodes to be joined to the same System Management Server (SMS) server. In some cases, even if SMS is properly configured, a system may encounter the following error and the encrypted SuiteLink connection will fail, even though a Troubleshooting Scan within the AVEVA Common Service Portal may return without errors.

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Migration of Galaxy to System Platform 2023 Never Completes

When migrating a Galaxy from an older version to System Platform 2023, the process hangs without any errors or warning and never completes.

By default, the migration process handles 500 templates at the same time from the original Galaxy. If there are more than 500 templates, this may exceed the 3.5 GB that aaGR process can handle, causing a crash as we see in the Log Viewer.

This tech note provides the steps to change the default MaxTemplateCacheSize from 500 templates to 10 to make sure the 3.5 GB limit is not violated.

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Slow Performance in IDE when Opening or Checking In Objects

It is possible that you may experience slow performance in the System Platform IDE when opening or checking in objects. There could be various reasons why the performance within the IDE could be slow, including compatibility issues with newer version of Microsoft SQL Server.

This tech note provides steps to address the issue from the database setting perspective.

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Resolving Multiple APPCRASH Events in Windows Event Viewer Logs from System Platform

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AVEVA Historian, AVEVA Historian Client, AVEVA InTouch HMI, AVEVA Licensing, AVEVA System Platform & OMI

This Tech Note details the procedure to identify and clear APPCRASH events that appear in the Windows Event Viewer for System Platform components.

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Unable to Connect to Galaxy Using Remote IDE in a Workgroup Environment

When attempting to connect to a Galaxy database with a remote IDE within a workgroup environment, the connection may fail.

This tech note will show you how to correct the issue by updating the security policy.

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Resolving Missing Industrial Graphics Issue in Managed InTouch Application

With managed InTouch applications, it is possible to encounter a situation where all of the industrial graphics used in the application appear as red “X”s with the error “Graphic Not Available” even though the graphics exist in the Graphic Toolbox. This tech note will provide two methods to resolve this issue.

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Migrating a Galaxy to Later Versions of System Platform

Migrating a System Platform galaxy form an older version to a newer version can be accomplished using two methods. The first method involves creating a backup of the existing Galaxy and restoring it onto a new computer. The second method method is performing an in-place migration on the same computer.

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How to Test SQL Server Connectivity Using a UDL File

It may become useful to test connectivity to a local or remote SQL Server to verify the connection, or credentials in use. This document was designed to explain the process of testing the SQL connection using a common, and non-software specific method.

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Backing up and Restoring a Galaxy

System Platform Galaxies should be backed up so that if the Galaxy becomes corrupted, you can restore it to a working state. The Galaxy backup file can be used to overwrite an existing, corrupted Galaxy or to re-create it as a new Galaxy.

This tech note will provide instructions on how to create a Galaxy backup file and provide the steps for restoring an existing Galaxy as well as using a Galaxy backup to create a new Galaxy.

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Correcting Deployment State Mismatches

Certain conditions (hardware failure of a deployed node, restoring a Galaxy from a backup, etc.) can cause the deployment state of an object in the IDE to be different from the object’s actual state.

This tech note will provide steps to correct this mismatch.

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