Tech Notes

OI Server Diagnostics not Appearing on Remote Nodes

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AVEVA Communication Drivers

Within the Operations Control Management Console (OCMC, previously called the SMC or System Management Console), you are able to connect to a remote node within the Operations Interface Server Manager section and access the configuration of the OI Servers installed and running there. However, it is possible to encounter an issue where the configuration of the remote OI Servers does not appear within the OCMC. The root cause of this behavior is security settings that are part of newer versions of Windows.

This tech note will provide steps with some recommendations to resolve the issue.

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Resolving Missing Industrial Graphics Issue in Managed InTouch Application

With managed InTouch applications, it is possible to encounter a situation where all of the industrial graphics used in the application appear as red “X”s with the error “Graphic Not Available” even though the graphics exist in the Graphic Toolbox. This tech note will provide two methods to resolve this issue.

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Migrating a Galaxy to Later Versions of System Platform

Migrating a System Platform galaxy form an older version to a newer version can be accomplished using two methods. The first method involves creating a backup of the existing Galaxy and restoring it onto a new computer. The second method method is performing an in-place migration on the same computer.

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Using .NET Controls to display graphics, documents, and web pages in AVEVA InTouch

You can import a variety of .NET controls to add extended functionality to your InTouch application. In this tech note, we will cover using the .NET WebBrowser Control to view external graphics, documents, and web pages within an InTouch application.

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How to Test SQL Server Connectivity Using a UDL File

It may become useful to test connectivity to a local or remote SQL Server to verify the connection, or credentials in use. This document was designed to explain the process of testing the SQL connection using a common, and non-software specific method.

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Building a Configurable Historian Client Trend Symbol for InTouch HMI

This tech note will demonstrate how to build a Historian Client Trend symbol that can be customized by modifying the values of custom properties when it is used.

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Backing up and Restoring a Galaxy

System Platform Galaxies should be backed up so that if the Galaxy becomes corrupted, you can restore it to a working state. The Galaxy backup file can be used to overwrite an existing, corrupted Galaxy or to re-create it as a new Galaxy.

This tech note will provide instructions on how to create a Galaxy backup file and provide the steps for restoring an existing Galaxy as well as using a Galaxy backup to create a new Galaxy.

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Cannot Select Licenses for Activation in AVEVA License Manager

It is possible to encounter a situation where you are unable to select licenses to be activated in the AVEVA Enterprise License Manager. In these cases, it may be necessary to replace the database file to correct the issue.

This tech note provides instructions to replace the License Manager database file.

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Correcting Deployment State Mismatches

Certain conditions (hardware failure of a deployed node, restoring a Galaxy from a backup, etc.) can cause the deployment state of an object in the IDE to be different from the object’s actual state.

This tech note will provide steps to correct this mismatch.

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Using $Sys$UpdateTagInfo with ABCIP OI Servers

Occasionally, making modifications to the tags in a ControlLogix/CompactLogix PLC will result in the AVEVA ABCIP OI Server having one topic that is not showing the correct information. It may appear to be good data but it is reading the wrong tag data or the tag data may have bad quality.

If you encounter this issue, you may be able to resolve it by downloading a new copy of the tag database from the PLC to the OI Server. Toggling the $Sys$UpdateTagInfo item to “true” forces an update of the entire controller tag database.

This tech note provides two methods than can...