Unable to Activate More than One License in a Group

Recently, AVEVA changed the way activated licenses were ordered by implementing Group Serial Numbers.  This affected license entitlement fulfillment methods.  During the transition in Oct/Nov 2021, some customers found they were unable to activate all the licenses in their order as delivered.

Common symptoms and work arounds are described in this Tech Note.  This impacts version 2017 & 2020 license orders placed after Oct 1, 2021. 

Please refer to AVEVA’s Tech Note 10739 for more information about the Group Serial Number change.

SYMPTOMS

The most commonly reported symptom is being limited to a Quantity of 1 activation of any license type/license part number when multiple licenses of that type were ordered.

After the first successful activation, users will see the following message when attempting to “Add” the next license entitlement file.  It reads: “Imported entitlement already exists from a previous import and are all activated.”

This typically occurs when a list of license files was delivered, each with a part number followed by a sequence number (0, 1, 2, 3, etc.) listed in the file name, similar to the picture below.

You may also notice that under the Serial Number column in the AVEVA License Manager that any successful activation displays a number prefixed by “GSN”.

And that the Total Quantity column (in the “Add License” menu) shows “1” for the entitlement when loaded.

CORRECTIVE ACTIONS

1. Reply to your order delivery email, or contact your Sales Operations Specialist at orders@industrial-software.com.  Reference this Tech Note and ask to have your entitlement regenerated as a single, consolidated file. You will usually receive a reply within 24 hours.
2. Deactivate the previous entitlement(s) with a QTY of 1.
3. You may also need to Remove the entitlement completely (from the “Add License” menu).
4. Once you receive your updated licenses from Sales Operations requested in Step 1, use the NEW consolidated entitlement to Activate the desired Quantity of licenses per license server.  Enter the desired quantities in the Quantity to Activate column, then select Activate.

For distributed license server environments, you can repeat this process on additional license servers by importing the consolidated file again and selecting a new mix of quantities to activate.  Note that Quantity to Activate entered must always be less than or equal to the difference of the Total Quantity and Quantity Activated columns.  However, the Quantity Activated column is NOT cumulative, it only shows existing activations on the CURRENT license server.

All Industrial Software Solutions Tech Notes are provided "as is" without warranty of any kind.