Tech Notes

Resolving Multiple APPCRASH Events in Windows Event Viewer Logs from System Platform

Notice: Undefined variable: post in /var/www/dev.industrial-software.com/wp-content/themes/node-child/framework/modules/blog/templates/lists/post-formats/standard.php on line 24

Notice: Trying to get property 'ID' of non-object in /var/www/dev.industrial-software.com/wp-content/themes/node-child/framework/modules/blog/templates/lists/post-formats/standard.php on line 24

Notice: Undefined variable: post in /var/www/dev.industrial-software.com/wp-content/themes/node-child/framework/modules/blog/templates/lists/post-formats/standard.php on line 44

Notice: Trying to get property 'ID' of non-object in /var/www/dev.industrial-software.com/wp-content/themes/node-child/framework/modules/blog/templates/lists/post-formats/standard.php on line 44
AVEVA Historian, AVEVA Historian Client, AVEVA InTouch HMI, AVEVA Licensing, AVEVA System Platform & OMI

This Tech Note details the procedure to identify and clear APPCRASH events that appear in the Windows Event Viewer for System Platform components.

...

Cannot Select Licenses for Activation in AVEVA License Manager

It is possible to encounter a situation where you are unable to select licenses to be activated in the AVEVA Enterprise License Manager. In these cases, it may be necessary to replace the database file to correct the issue.

This tech note provides instructions to replace the License Manager database file.

...

Using AVEVA License Server OFFLINE Activation

AVEVA Licenses require license activation, a process whereby the authenticity of the license is verified against license records via the AVEVA License Activation Server and the license is bound to the license server from which the activation was initiated.

License activation requires communication over the Internet with the AVEVA License Activation Server. That communication can be either direct over the Internet (Online Activation) or indirect through a proxy computer (Offline Activation).

This Tech Note describes the process of activating an AVEVA license using OFFLINE activation.

...

Ending AVEVA License Server Grace Period

Certain conditions can cause the AVEVA Enterprise License Server to enter a License Grace Period. The Grace Period allows the server and licenses to operate normally for fifteen days. Once the fifteen day period has expired, the License Server will no longer allow licenses to be acquired. Removing the Grace Period mode will allow the License Server to function normally again. This tech note will provide instructions for two methods that can be used to remove the Grace Period mode from a License Server.

...

Unable to Activate More than One License in a Group

Symptoms and Troubleshooting steps are described in this Tech Note regarding issues activating more than 1 license when licenses are delivered with Group Serial Numbers. This impacts version 2017 & 2020 license orders placed after Oct 1, 2021. ...

Activating InduSoft Web Studio Development Consignment licensing for SI & OEM Use

This tech note applies to current AVEVA Edge/IWS Partners (e.g. systems integrators or OEMs) with active support. Includes instructions for activating InduSoft Web Studio development consignment licenses....

Activating AVEVA Edge Development Consignment licensing for SI & OEM Use

This tech note applies to current AVEVA Partners with active development entitlements on consignment who are eligible to AVEVA Edge consignment licenses at no charge. It provides instructions for those interested to acquire and activate AVEVA Edge Development licenses (compatible with projects previously created in Indusoft Web Studio)....

Finding Your Installed Wonderware License Serial Number (prior to 2017 versions)

This tech note provides two different options for finding your Wonderware License Serial Number depending on the product version (prior to v2017) you are using, covering both ArchestrA Licenses and WWSuite Licenses....