Product Versions
Note: This list was updated on February 2, 2024.
Definitions of Lifecycle Status can be found below.
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InTouch HMI
| Product Version | Version Number | Support Term | Release Date | Current Support Phase | Support Phase Ends |
|---|---|---|---|---|---|
| 2023 R2 | 23.1.0 | Standard Term Support | 8 Jan 2024 | Full Support | 8 Jan 2027 |
| 2023 | 23.0.0 | Standard Term Support | 8 Jan 2024 | Limited Support | 8 Jan 2027 |
| 2020 R2 | 20.1.0 | Standard Term Support | 8 Jan 2024 | Limited Support | 8 Jan 2027 |
| 2020 | 20.0.0 | Standard Term Support | 8 Jan 2024 | Limited Support | 8 Jan 2027 |
| 2017 Update 3 | 17.3.0 | Long Term Support | 8 Jan 2024 | Tech Support Only | 8 Jan 2027 |
System Platform (Application Server) & OMI
| Product / Version | Release Date | Mainstream Support Ends | Extended Support Ends | Mature Support Ends |
|---|---|---|---|---|
| 2023 R2 | 1/8/2024 | 1/8/2027 | 1/8/2029 | 1/8/2034 |
| 2023 | 7/8/2022 | 7/8/2025 | 7/8/2027 | 7/8/2032 |
| 2020 R2 | 1/3/2021 | 1/3/2024 | 1/3/2026 | 1/3/2031 |
| 2020 | 4/27/2020 | Ended | 4/27/2025 | 4/27/2030 |
| 2017 | 6/15/2017 | Ended | Ended | 6/15/2027 |
| 2014 R2 | 12/16/2014 | Ended | Ended | 12/16/2024 |
Historian Server
| Product / Version | Release Date | Mainstream Support Ends | Extended Support Ends | Mature Support Ends |
|---|---|---|---|---|
| 2023 R2 | 1/8/2024 | 1/8/2027 | 1/8/2029 | 1/8/2034 |
| 2023 | 7/27/2022 | 7/27/2025 | 7/27/2027 | 7/8/2032 |
| 2020 R2 | 1/3/2021 | 1/3/2024 | 1/3/2026 | 1/3/2031 |
| 2020 | 4/27/2020 | Ended | 4/27/2025 | 4/27/2030 |
| 2017 | 6/15/2017 | Ended | Ended | 6/15/2027 |
| 2014 R2 | 12/16/2014 | Ended | Ended | 12/16/2024 |
Historian Client
| Product / Version | Release Date | Mainstream Support Ends | Extended Support Ends | Mature Support Ends |
|---|---|---|---|---|
| 2023 R2 | 1/8/2024 | 1/8/2027 | 1/8/2029 | 1/8/2034 |
| 2023 | 7/27/2022 | 7/27/2025 | 7/27/2027 | 7/8/2032 |
| 2020 R2 | 1/3/2021 | 1/3/2024 | 1/3/2026 | 1/3/2031 |
| 2020 | 4/27/2020 | Ended | 4/27/2025 | 4/27/2030 |
| 2017 | 6/15/2017 | Ended | Ended | 6/15/2027 |
| 2014 R2 | 12/16/2014 | Ended | Ended | 12/16/2024 |
OI Server Core
| Product / Version | Release Date | Mainstream Support Ends | Extended Support Ends | Mature Support Ends |
|---|---|---|---|---|
| 2023 R2 | 1/6/2024 | 1/6/2027 | 1/6/2029 | 1/6/2034 |
| 2023.1 | 4/22/2023 | 4/22/2026 | 4/22/2028 | 4/22/2033 |
| 2023 | 8/2/2022 | 8/2/2025 | 8/2/2027 | 8/2/2032 |
| 202o R3 | 12/2/2021 | 12/2/2024 | 12/2/2026 | 12/2/2031 |
| 2020 R2 | 1/6/2021 | Ended | 1/6/2026 | 1/6/2031 |
| 2020 | 3/27/2020 | Ended | 3/27/2025 | 3/27/2030 |
| Release 3 | 1/1/2019 | Ended | Ended | 1/1/2029 |
| Release 2 | 5/21/2017 | Ended | Ended | 5/21/2027 |
| Release 1 | 8/3/2015 | Ended | Ended | 8/3/2025 |
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Definitions of Lifecycle Status
Mainstream Support
Upon the Date of General Availability, a product version will enter Mainstream Support. This phase of the product life will have a three (3) year term during which Customer FIRST Support subscribers are entitled to the following services:
- Technical Assistance on Issues and Inquiries via Existing Support Programs
- Patches & Service Packs
- To address product issues
- To support critical OS security updates
- Ability to request Hot Fixes
Extended Support
Upon retirement of Mainstream Support, the product will enter Extended Support. During this two (2) year period, Customer FIRST Support subscribers will be provided the following services:
- Technical Assistance on Issues and Inquiries via Existing Support Programs
- Ability to Request Hot Fixes
- To address product issues
- Support (limited) for Critical OS Security Updates
Mature Support
The final phase of Lifecycle Support covers product releases in the mature software life phase. The Mature Support phase follows the 5 years of coverage provided by Mainstream and Extended phases by offering on-going technical assistance to customers maintaining installed product. Mature Support includes:
- Technical Assistance via existing programs
Technical Assistance in the Mature Support phase involves providing basic issue diagnostics assistance from the available database of technical knowledge. In depth issue research should not be anticipated at this phase. Customers encountering issues which have been resolved in a more current release of the product will be advised to upgrade their product version to resolve the issue.