Privacy Policy

We are strongly committed to letting you know how we will collect and use your personal information. The policies below are applicable to data and information collected through the Industrial Software Solutions websites; Industrial Software Solutions service and tools, all email newsletters published or distributed by Industrial Software Solutions; all apps published by Industrial Software Solutions; and all other interactive features, services, and communications provided by Industrial Software Solutions (“Service”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by Industrial Software Solutions, Inc. (collectively “Industrial Software Solutions” or “we”, “us”, or “our”). We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of this Service, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Please be advised that the practices described in this Privacy Policy apply only to information gathered online through our Service. It does not apply to information that you may submit to us offline or by companies or organizations to which we may link or who may link to us.

By using our Service, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Service. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Service following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at sales@industrial-software.com.

What Information About Me Is Collected and Stored?

We collect two basic types of information from you in conjunction with your use of the Service, personal information and non-personal information. Personal information is information that you may supply to us, as described more fully below, i.e., when you place an order, complete a survey, register on the Service, upload content, participate in a community, or provide your e-mail address. Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Service and the Internet.

Personal Information

As a general matter, you can browse the Service without submitting your personal information to us. However, there are a number of circumstances in which you may supply us with your personal information. The following lists the most common ways in which we may collect your personal information.

• Registration for an account on the Service.
• Profile information that You provide for Your user profile.
• Sign up to receive alerts or other information via email, text or instant message from Industrial Software Solutions.
• Request for customer service or other assistance.
• Service related communications, e.g. account verification; technical notification.
• Participation in communities, chat rooms and comment threads, other fora, and other interactive services.
• Submission of content or other data and information on any part of the Service that permits it.
• Any other place on the Service where you knowingly volunteer personal information.

Non-Personal Information

In addition, when you interact with the Service, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Service (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:

• Non-identifiable demographic data such as age, gender, and five digit zip code as part of collecting personal information.
• Device information about your computer, mobile device, or other device that you use to access the Service. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
• Analytics and usage information about your use of the Service.
• Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.
• Other information regarding your use of the Service.

Collection of Your Source IP Address/Location Information

We will collect and store location information about you on the Service and associated with your account that you volunteer on the Service or enable through the Service or your device. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request is deleted. We also collect and store your device’s source IP address which may disclose the location of your device at the time you access the Service.

Collection of Personal and Non-Personal Information From Other Sources

We also may collect and store information about you that we receive from other sources (including by us from our offline interactions with you) to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Service.

Use of Cookies, Flash Cookies, Web Storage, and Web Beacons

Like many websites, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We use cookies to track use of our Service and online services. We may also use cookies to monitor traffic, improve the Service and make it easier and/or relevant for your use. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Service may not work or may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

How Do We Use Your Information?

We use the information we learn from you to help us personalize and continually improve your experience on the Service. We may use your Personal and Non-Personal Information in the following ways:

General Uses

• Provide you with the content, products and services you request.
• Upload your content to our Service as you request.
• Communicate with you about your account or transactions with us and send you information about features and enhancements on our Service.
• Communicate with you about changes to our policies.
• Communicate with you about your comment to a community.
• Personalize content and experiences on our Service, including providing you reports, recommendations and feedback based on your preferences.
• Optimize or improve our products, services and operations.
• Automatically update the Service on your device.
• Detect, investigate, and prevent activities that may violate our policies or be illegal.
• Perform statistical, demographic, and marketing analyses of users of the Service.

Use of Your Location Information

Specifically, we use your location information to:

• Provide you with the products and services you request.
• Personalize content on our Service, including providing you reports, recommendations and feedback based on your preferences.
• Optimize or improve our products, services and operations.
• Detect, investigate, and prevent activities that may violate our policies or be illegal.
• Perform statistical, demographic, and marketing analyses of users of the Service and their purchasing patterns.

Who Do We Provide Your Information To?

Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of Industrial Software Solutions or its subsidiaries or related entities. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction.

Third-Party Agents

We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Service.

Emergency Situations

We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Service; (b) protect and defend our rights or property, the Service or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Service or the public.

Use of Non-Personal Information

We may disclose or share Non-Personal Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we will disclose Non-Personal Information to third parties to help us determine how people use parts of the Service and who our users are so we can improve our Service. We will also disclose Non-Personal Information to our partners and other third parties about how our users collectively use the Service.

What Steps Are Taken To Keep Personal Information Secure?

We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Service are stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

How Can We Transfer Your Personal Information

Your information collected through the Service may be stored and processed in the United States or any other country in which Industrial Software Solutions, its Clients, Affiliates or service providers maintain facilities. Industrial Software Solutions, its Clients, Affiliates, or service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the United States or other regions with laws governing data collection and use that may differ from US law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. By registering for and using the Service you consent to the transfer of information to the US or to any other country in which Industrial Software Solutions, its Clients, Affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, Industrial Software Solutions, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at sales@industrial-software.com.

What Happens When I Link To or From Another Website?

This Service may contain links to other websites operated by third parties. Please be advised that the practices described in this Privacy Policy for Industrial Software Solutions do not apply to information gathered through these other websites. We are not responsible for the actions and privacy policies of third parties and other websites.

Governing Law

This Service is published in the United States. We attempt to protect the Personal Information of all users of our Service and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Industrial Software Solutions products and related services, but our Service is located and targeted to United States citizens and our policies are directed at compliance with those laws. If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Industrial Software Solutions.

Assignment

We may change our ownership or corporate organization while providing the Service. We may also sell certain assets associated with the Service. As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Changes to This Policy

As our Service continues to develop, we may add new services and features to our Service. In the event that these additions affect our Privacy Policy, this document will be updated appropriately. We will post those changes prominently so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We do, however, recommend that you read this Privacy Policy each time you use our Service in case you missed our notice of changes to the Privacy Policy. We will not, however, materially change our policies and practices to make them less protective of Personal Information we have previously collected from you without your express consent.

How Do I Opt-Out or Correct Information About Me

You may always opt-out of receiving future e-mail messages and newsletters from Industrial Software Solutions. We provide you with the opportunity to opt-out of receiving communications from us by going into your profile settings and choosing the appropriate options. To opt-out, you can also send us a message at sales@industrial-software.com.